Privacy Policy

This Privacy Policy explains how Eiluminat (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit, browse, or make a purchase from eiluminat.com.

By using our website, creating an account, placing an order, or interacting with our services, you agree to the practices described in this Privacy Policy.

Last updated: [Insert Date]

1. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers that help us operate our store.

Information You Provide

When you place an order, create an account, contact us, subscribe to updates, or interact with our website, we may collect:

• Name
• Billing address
• Shipping address
• Order details
• Payment-related information processed through secure payment providers
• Account login details
• Customer support messages submitted through our website
• Product preferences or saved items
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Items added to cart
• Checkout activity
• Referral source
• Approximate location
• Session activity
• Cookies, pixels, and similar identifiers

Payment Information

Payments are processed by secure third-party payment providers. We do not store full credit card numbers on our servers. Payment providers may collect and process payment information according to their own privacy and security policies.

2. How We Use Personal Information

We use personal information to operate our ecommerce store and provide products and services to customers. This may include:

• Processing and fulfilling orders
• Confirming payments
• Shipping products
• Providing tracking and order updates
• Managing returns, refunds, exchanges, and warranty claims
• Responding to customer requests submitted through our website
• Creating and managing customer accounts
• Improving website performance and user experience
• Personalizing product recommendations or website content
• Detecting, preventing, and investigating fraud or security issues
• Complying with legal, tax, accounting, and regulatory obligations
• Sending marketing communications where permitted
• Measuring advertising and marketing performance

3. Cookies and Similar Technologies

We use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate our website, remember preferences, analyze traffic, support checkout functionality, improve performance, and deliver or measure advertising.

Cookies may be used for essential website functions, analytics, personalization, fraud prevention, and advertising.

For more information, please review our Cookie Policy.

4. How We Share Personal Information

We may share personal information with service providers and partners that help us operate our business, including:

• Shopify and ecommerce platform providers
• Payment processors
• Shipping carriers and fulfillment partners
• Analytics providers
• Marketing and advertising platforms
• Customer support tools
• Fraud prevention and security providers
• IT, hosting, and infrastructure providers
• Professional advisors, such as accountants, legal advisors, or compliance providers

We may also disclose personal information when required to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, enforce our policies, or protect the safety of our customers, website, or business.

5. Shopify

Our store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell products and services to you.

Shopify may process personal information as part of operating the store, checkout, payments, security, fraud prevention, analytics, and related ecommerce services.

You can learn more about Shopify’s privacy practices here:

https://www.shopify.com/legal/privacy

6. Advertising and Analytics

We may use analytics and advertising services to understand how visitors use our website, measure marketing campaigns, and show relevant ads.

These services may use cookies, pixels, or similar technologies to collect information about your activity on our website and other websites.

Depending on the tools used, this may include platforms such as Google, Meta, TikTok, Pinterest, or other advertising and analytics providers.

You may be able to control certain advertising preferences through your browser settings, device settings, cookie settings, or the privacy tools provided by advertising platforms.

7. Marketing Communications

If you subscribe to marketing communications, we may send promotional messages, product updates, offers, or other ecommerce-related content.

You may opt out of marketing communications at any time by using the unsubscribe option included in marketing messages or by contacting us through the contact form on our website.

Even if you opt out of marketing messages, we may still send transactional or service-related messages, such as order confirmations, shipping updates, return updates, account notices, or policy updates.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, fraud prevention, warranty claims, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information, the nature of the transaction, legal obligations, and business needs.

9. How We Protect Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, internet transmission, or electronic storage system is completely secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of your personal information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or sharing, where applicable
• Limit certain uses or disclosures of sensitive personal information, where applicable

To exercise your privacy rights, please contact us through the contact form available on our website. We may need to verify your identity before processing your request.

11. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”). These rights may include the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion; the right to correct inaccurate personal information; the right to opt out of certain sales or sharing of personal information; and the right not to be discriminated against for exercising privacy rights.

Categories of Personal Information We May Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

• Identifiers, such as name, shipping address, billing address, account information, IP address, and online identifiers
• Commercial information, such as products purchased, viewed, added to cart, returned, or considered
• Internet or electronic network activity, such as browsing activity, device information, referral source, and interaction with our website
• Geolocation information, such as approximate location based on IP address
• Customer support information submitted through website forms
• Inferences, such as product interests or preferences based on website activity

Purposes for Collection

We collect and use these categories of information for the business and commercial purposes described in this Privacy Policy, including order processing, shipping, customer support, analytics, advertising, fraud prevention, website improvement, and legal compliance.

Sale or Sharing of Personal Information

We do not sell personal information for money. However, certain advertising, analytics, or marketing technologies may be considered “sharing” or “selling” under some privacy laws, including California law, depending on how those technologies are used.

If applicable, California residents may have the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

How to Exercise California Rights

California residents may submit privacy requests through the contact form available on our website. We may ask for information necessary to verify the request.

If required, we will provide a “Do Not Sell or Share My Personal Information” option or similar privacy choice mechanism on our website.

12. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our website, please contact us through the contact form available on our website so we can take appropriate action.

13. International Visitors

Our website is intended primarily for customers in the United States. If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

By using our website, you understand that your personal information may be transferred to and processed in countries that may have privacy laws different from those in your location.

14. Third-Party Links

Our website may contain links to third-party websites, apps, services, or platforms. We are not responsible for the privacy practices, content, or policies of third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit.

15. User-Generated Content

If you submit reviews, comments, photos, questions, or other content through our website or third-party review tools, that content may be visible to other users depending on the feature used.

Please do not submit personal information that you do not want to be publicly visible.

16. Data Accuracy

You are responsible for providing accurate and complete information when placing an order, creating an account, or submitting a request.

Incorrect or incomplete information may result in order delays, failed deliveries, or inability to process requests.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of the website after updates are posted means that you accept the revised Privacy Policy.

18. Contact

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us through the contact form available on our website.