Shipping & Warranty Policy

This Shipping & Warranty Policy explains how Eiluminat processes, ships, delivers, and handles warranty-related requests for orders placed on eiluminat.com.

1. Order Processing

Orders are processed during business days, excluding weekends and holidays. Processing time may vary depending on product availability, order volume, supplier availability, payment verification, and shipping requirements.

Some products may require additional processing time, especially oversized items, special-order products, furniture, large lighting fixtures, or products shipped from different warehouses.

2. Estimated Delivery Time

Estimated delivery time is typically 7–15 business days unless otherwise stated on the product page or during checkout.

Delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather, holidays, high order volume, address problems, inventory delays, or other circumstances outside our control.

If we become aware that an order cannot be shipped within the stated timeframe, we will provide an update and, where required, request your consent for the delay.

3. Shipping Cost

Standard shipping is $29 for orders under $299.

Orders over $299 qualify for free standard shipping.

Free shipping may not apply to oversized, overweight, freight, special-handling, remote-area, or custom-delivery items. If additional shipping charges apply, they will be communicated before shipment whenever possible.

4. Oversized and Heavy Items

Some products may require special shipping arrangements due to size, weight, fragility, or packaging requirements. This may include large lighting fixtures, poles, furniture, outdoor fixtures, bathroom items, or other bulky products.

For oversized or heavy items, shipping may be quoted separately. We may contact you through the website or order communication system before shipping if additional approval is needed.

5. Shipping Areas

We ship across the United States where carrier service is available. Certain locations may have limited service, longer delivery times, or additional shipping costs.

We reserve the right to cancel or adjust an order if shipping to the provided address is unavailable, restricted, or requires special freight arrangements.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, lost packages, or additional fees caused by incorrect, incomplete, or inaccessible addresses.

If a package is returned due to an incorrect address, refusal, or failed delivery attempt, additional shipping fees may apply.

7. Tracking

When tracking is available, tracking details will be provided after the order ships. Tracking updates may take time to appear in the carrier’s system.

8. Receiving Your Package

Please inspect your package upon delivery. If the packaging appears damaged, crushed, opened, wet, or otherwise compromised, take photos before opening the package.

Visible damage to the packaging or product should be reported within 48 hours of delivery through the contact form on our website.

To help us review a damage claim, please provide:

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• Your order number
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• Photos of the shipping box
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• Photos of the packaging materials
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• Photos of the damaged product
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• A short description of the issue

Claims reported after 48 hours may be difficult to verify as shipping-related damage and may not be eligible for replacement or resolution.

9. Lost or Missing Packages

If tracking shows that your package was delivered but you did not receive it, please first check around your delivery area, with household members, neighbors, building management, or the carrier.

If the package is still missing, contact us through the website contact form. We will review the order and carrier information and help determine the next steps.

10. Incorrect or Missing Items

If you receive an incorrect item or your order is missing an item, please contact us through the website contact form within 48 hours of delivery.

Please include your order number and photos of the items received, packaging, and packing slip if available.

11. Returns

Eligible products may be returned within the return window stated on our website or product page, provided they are unused, uninstalled, undamaged, and returned in original packaging with all parts, accessories, manuals, and documentation.

Installed products, used products, modified products, damaged products, products missing parts, and products not in resalable condition may not be eligible for return.

Customers are responsible for return shipping unless the return is due to our error or a verified defective/damaged product claim.

Before sending any return, please request return instructions through the contact form on our website. Unauthorized returns may be refused.

12. Non-Returnable Items

The following items may be non-returnable unless defective or incorrect:

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• Installed or used electrical products
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• Products with missing packaging or accessories
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• Custom, special-order, or made-to-order items
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• Clearance, final-sale, or discontinued products
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• Products damaged due to misuse, incorrect installation, or improper handling
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• Oversized or freight items where return shipping is not practical or available

13. Refunds

Approved refunds are issued to the original payment method after the returned product is received and inspected.

Shipping charges are non-refundable unless the return is caused by our error or a verified damaged/defective product claim.

Refund processing time may vary depending on your payment provider or financial institution.

14. Exchanges

Exchanges may be available depending on product availability. If the replacement item is unavailable, we may offer a refund, store credit, or alternative solution.

15. Warranty Coverage

Many products sold by Eiluminat may include a manufacturer warranty or product-specific warranty. Warranty coverage depends on the product, brand, supplier, category, and intended use.

Warranty coverage may apply to manufacturing defects under normal use and proper installation.

Warranty does not cover:

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• Improper installation
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• Incorrect voltage or incompatible wiring
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• Power surges or electrical faults
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• Water damage where the product is not rated for wet or damp locations
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• Normal wear and tear
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• Misuse, abuse, negligence, or accidental damage
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• Unauthorized repairs or modifications
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• Damage caused by incorrect maintenance or cleaning
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• Use outside the product’s specifications

16. Warranty Claims

To submit a warranty claim, please contact us through the contact form on our website and provide:

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• Your order number
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• Product name or SKU, if available
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• Photos or video showing the issue
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• A description of the problem
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• Proof that the product was installed and used correctly, if requested

We may request additional information before approving a warranty claim.

17. Professional Installation

Lighting fixtures, electrical products, bathroom fixtures, and related products should be installed by qualified professionals and in accordance with applicable codes, safety standards, and manufacturer instructions.

Warranty may be denied if a product was installed incorrectly or used in an unsafe or incompatible environment.

18. Contact

For questions about shipping, delivery, returns, or warranty claims, please use the contact form available on our website.