Terms and Conditions

Welcome to Eiluminat. These Terms and Conditions govern your use of our website, products, services, checkout, and any purchase made through eiluminat.com. By accessing our website or placing an order, you agree to these Terms and Conditions.

1. General Information

This website is operated by Eiluminat. Throughout the site, the terms “we,” “us,” and “our” refer to Eiluminat. The terms “you,” “customer,” and “user” refer to any person browsing the website, creating an account, placing an order, or purchasing products from us.

We sell lighting products, LED fixtures, electrical products, home improvement items, bathroom fixtures, décor products, furniture, and related accessories through our online store.

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on this page. Your continued use of the website after any changes are posted means that you accept those changes.

2. Online Store Use

By using this website, you confirm that you are at least the age of majority in your state or jurisdiction, or that you are using the website under the supervision of a parent or legal guardian.

You agree not to use our products or website for any unlawful purpose. You also agree not to interfere with the security, functionality, or availability of the website.

3. Account Registration

You may be able to create an account on our website. You are responsible for keeping your account login details secure and for all activity that takes place under your account.

You agree to provide accurate, current, and complete information when creating an account or placing an order. We are not responsible for delays, failed deliveries, or other issues caused by incorrect or incomplete information provided by you.

We reserve the right to suspend or close accounts that violate these Terms, appear fraudulent, or are used in a way that may harm our website, customers, or business.

4. Product Information

We make reasonable efforts to display product information, descriptions, specifications, images, dimensions, colors, and prices as accurately as possible.

However, product images are for presentation purposes and may differ slightly from the actual product due to lighting, screen settings, manufacturing variations, or supplier updates. Minor differences in color, finish, packaging, accessories, or design may occur.

Some products may require installation hardware, compatible accessories, bulbs, transformers, drivers, or other components that may not be included unless specifically stated on the product page.

Before purchasing, you are responsible for checking product specifications, dimensions, voltage, compatibility, installation requirements, and intended use.

5. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products under these Terms and Conditions.

After placing an order, you may receive an order confirmation. This confirmation means that we have received your order, but it does not necessarily mean that the order has been accepted, processed, or shipped.

We reserve the right to accept, decline, cancel, or limit any order for any reason, including but not limited to product availability, pricing errors, suspected fraud, shipping restrictions, incorrect product information, or payment issues.

If we cancel an order that has already been paid, we will issue a refund to the original payment method, unless otherwise required or agreed.

6. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated. Prices may change without notice.

We reserve the right to correct pricing errors, product information errors, or availability errors at any time, including after an order has been placed.

Payment must be completed at checkout using one of the payment methods available on our website. Your order may not be processed until payment is authorized and received.

Applicable taxes, shipping charges, and other fees may be calculated and displayed during checkout before you complete your order.

7. Shipping

Shipping terms, delivery timeframes, shipping fees, and delivery exceptions are described in our Shipping & Warranty Policy.

Standard shipping is $29 for orders under $299. Orders over $299 qualify for free standard shipping, except where oversized, heavy, remote-area, freight, or special-handling shipping applies.

Estimated delivery timeframes are estimates only and may vary due to carrier delays, weather, high order volume, inventory availability, address issues, or other circumstances outside our control.

Under applicable U.S. guidance for mail, internet, and telephone orders, sellers should ship within the stated timeframe or, if no timeframe is stated, within 30 days, unless the customer consents to a delay. We recommend keeping stated delivery estimates accurate and clear. :contentReference[oaicite:1]{index=1}

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us through the contact form on our website as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has been processed, packed, shipped, or sent to a supplier or fulfillment partner.

Custom, special-order, oversized, made-to-order, or final-sale products may not be eligible for cancellation after processing has started.

9. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return Policy or Shipping & Warranty Policy, as applicable.

Returned products must generally be unused, uninstalled, in resalable condition, and returned with original packaging, manuals, accessories, and proof of purchase.

Products that have been installed, modified, damaged after delivery, used incorrectly, missing parts, or returned outside the allowed return window may be refused or may be subject to deductions.

Customers should review return deadlines and conditions before purchasing. The FTC also advises online shoppers to check return policies, deadlines, refund conditions, and whether return shipping or restocking fees apply before buying. :contentReference[oaicite:2]{index=2}

10. Damaged, Missing, or Incorrect Items

You must inspect your order promptly upon delivery. If the package or product arrives damaged, incomplete, or incorrect, please notify us through the contact form on our website within 48 hours of delivery.

Please include your order number, photos of the packaging, photos of the product, and a description of the issue. Claims reported after this period may be harder to verify and may not be treated as shipping damage.

11. Product Installation and Safety

Lighting, electrical products, fixtures, and related items should be installed only by qualified professionals and in accordance with applicable building codes, electrical codes, manufacturer instructions, and safety requirements.

We are not responsible for damage, injury, malfunction, or loss caused by improper installation, misuse, unauthorized modification, incompatible components, incorrect voltage, lack of maintenance, or use outside the product’s intended purpose.

12. Warranty

Products may be covered by a manufacturer warranty or by warranty terms stated on the product page. Warranty coverage may vary by product, brand, supplier, category, and use case.

Warranty does not cover normal wear and tear, improper installation, misuse, accidental damage, unauthorized repair, water damage where not rated for wet locations, incorrect voltage, power surges, or use outside the product’s specifications.

To request warranty support, please use the contact form on our website and include your order number, product photos, video if relevant, and a clear description of the issue.

13. Third-Party Services and Links

Our website may include links to third-party websites, payment processors, shipping providers, apps, or services. We are not responsible for third-party websites, services, content, policies, or practices.

Your use of third-party services may be subject to the terms and policies of those third parties.

14. Discounts and Promotions

Discounts, coupon codes, promotions, gifts, and special offers may be limited in time, quantity, product category, customer eligibility, or availability.

Promotions may not be combined unless expressly stated. We reserve the right to modify, suspend, or cancel promotions at any time.

15. Intellectual Property

All content on this website, including text, product descriptions, images, graphics, logos, icons, design elements, and other materials, is owned by or licensed to Eiluminat and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without our prior written permission.

16. Limitation of Liability

To the fullest extent permitted by law, Eiluminat shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, shipping delays, installation issues, product misuse, or inability to use a product.

Our total liability for any claim related to a product or order shall not exceed the amount paid for the product giving rise to the claim, except where prohibited by law.

17. Force Majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to natural disasters, extreme weather, carrier disruptions, supplier delays, labor disputes, customs delays, government actions, power outages, technical issues, or other force majeure events.

18. Governing Law

These Terms and Conditions are intended for an ecommerce store serving the United States. Applicable laws may vary by state. Any disputes shall be handled in accordance with the laws applicable to the business entity operating this website, unless otherwise required by law.

19. Contact

If you have questions about these Terms and Conditions, please contact us through the contact form available on our website.