Shipping Policy

At Eiluminat, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains our delivery timeframes, shipping costs, order processing, and delivery conditions for purchases made on eiluminat.com.

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1. Order Processing

Orders are processed during business days, excluding weekends and holidays.

Processing time may vary depending on product availability, order volume, payment verification, warehouse processing, and supplier availability.

Some products may require additional processing time, especially oversized items, special-order products, large lighting fixtures, furniture, bathroom fixtures, outdoor lighting, or products shipped from different warehouses.

2. Estimated Delivery Time

Our estimated delivery time is typically 7–12 business days from the date your order is processed.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier delays, weather conditions, holidays, high order volume, inventory availability, address issues, or other circumstances outside our control.

3. Shipping Cost

Standard shipping is $29 for orders under $299.

Orders over $299 qualify for free standard shipping.

Free shipping may not apply to oversized, overweight, freight, remote-area, special-handling, or custom-delivery items. If additional shipping charges are required, we will notify you before shipment whenever possible.

4. Shipping Area

We ship across the United States where carrier service is available.

Certain locations may have limited service, longer delivery times, or additional shipping costs. We reserve the right to cancel or adjust an order if shipping to the provided address is unavailable, restricted, or requires special freight arrangements.

5. Tracking Information

When tracking is available, tracking details will be provided after your order has shipped.

Please note that tracking updates may take time to appear in the carrier’s system after the shipping label is created.

6. Multiple Shipments

If your order contains multiple products, items may ship separately depending on availability, warehouse location, product size, or fulfillment requirements.

If your order ships in multiple packages, you may receive more than one tracking number.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, lost packages, or additional fees caused by incorrect, incomplete, or inaccessible addresses.

If a package is returned due to an incorrect address, refusal of delivery, or failed delivery attempt, additional shipping charges may apply.

8. Failed Delivery or Refused Packages

If a package cannot be delivered because of an incorrect address, missed delivery attempt, refusal of delivery, or failure to pick up the package, the order may be returned to sender.

In such cases, original shipping fees, return shipping fees, and any carrier charges may be deducted from any applicable refund.

9. Damaged Packages

Please inspect your package as soon as it is delivered.

If the shipping box appears damaged, crushed, opened, wet, or otherwise compromised, take photos of the package before opening it.

If your item arrives damaged, please contact us through the contact form available on our website within 48 hours of delivery.

Please include:

• Your order number
• Photos of the shipping box
• Photos of the packaging materials
• Photos or video of the damaged product
• A short description of the issue

Damage claims reported after 48 hours may be harder to verify and may not be eligible for replacement, refund, or carrier claim support.

10. Lost or Missing Packages

If tracking shows that your package was delivered but you did not receive it, please first check around your delivery location, with household members, neighbors, building management, or the carrier.

If the package is still missing, contact us through the contact form available on our website so we can review the order and carrier information.

11. Oversized and Freight Items

Some products may require special handling due to size, weight, fragility, or packaging requirements.

Oversized or freight items may have different delivery timeframes, shipping costs, or delivery requirements. These products may include large lighting fixtures, poles, furniture, bathroom fixtures, outdoor products, or other bulky items.

Additional freight or special-handling charges may apply. If additional approval is required, we will contact you before shipment whenever possible.

12. Shipping Delays

We do our best to ship orders within the estimated delivery window; however, delays may occasionally occur.

Shipping delays may be caused by:

• Carrier delays
• Weather conditions
• High order volume
• Holidays
• Inventory delays
• Supplier delays
• Address verification issues
• Oversized or freight shipment requirements
• Events outside our control

We are not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

13. Order Changes Before Shipping

If you need to change your shipping address or order details, please contact us through the contact form on our website as soon as possible.

We cannot guarantee that changes can be made once an order has been processed, packed, shipped, or sent to a supplier or fulfillment partner.

14. International Shipping

Our website is intended primarily for customers in the United States.

If international shipping is available for certain products or destinations, additional shipping fees, taxes, duties, customs fees, and delivery delays may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

15. Contact

If you have questions about shipping, tracking, delivery, or damaged packages, please contact us through the contact form available on our website.